We don’t ask if it was fine. We measure.
In an industry with no mandatory licensing, the difference between a good management company and a weaker one only shows after a year. So we built a unit that measures it on an ongoing basis instead of waiting for a complaint.
Since we started working together there has been a marked improvement in maintenance, in how processes are led, and in cleanliness and order. We feel we have a partner who looks at the property through our eyes.
Achla Group is a reliable, professional management company you can trust. In the property they manage for us, they led processes to upgrade the asset on the professional, legal and financial fronts. We are glad to work with them.
The handover to the new management company was smooth and efficient. The Achla Group team is highly motivated and shows professionalism and responsibility, with a strong service mindset.
The company shows great responsibility in maintaining the buildings and real professional knowledge in the day-to-day care of the systems. The work is done cooperatively and transparently, and we are very satisfied.
Quotes translated from signed recommendation letters in Hebrew.
Three ways to measure
Quality Control department
An independent department that does not report to the operations team checks on site that the work was actually done and grades every property. Any finding below standard is opened as a service call and handled all the way through.
To the Quality Control departmentSatisfaction surveys
We run short surveys for residents and tenants: cleanliness, response times, the attitude of the team and the condition of the facilities. The results guide the work plan for the property.
Every call on record
Every service call is logged with a timestamp and a reference number. The monthly report shows how many calls were opened, how many were closed and how many are still open.
Who trusts us
Want to hear from an existing client?
We will gladly connect you with a residents’ committee or a property owner of a similar size to yours, who can tell you first-hand what working with us is like, including what did not go smoothly. Get in touch and we will arrange it.
We'd love to get to know your property
A short call to understand what you need, a site visit, and a detailed itemized proposal. No sales pressure and no commitment.
- An itemized proposalCleaning, maintenance, security and management, each priced separately, so you can really compare.
- A free site visitThe survey we make during the visit is yours to keep, even if you choose another company.
- An answer within two business daysUrgent fault? Our service center is open 24/7 at +972-3-7736777.
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