Report a fault
The service center is available 24/7 for fault reports, including Saturdays and holidays, except Yom Kippur. For an urgent fault, such as an elevator, a flood, electricity or water, call us. It is the fastest way, and the call is opened immediately.
What to include in your report
The more accurate the details, the better prepared the technician arrives and the faster the fault is fixed.
- Full name and a contact phone number
- The property address
- Apartment or office number
- A one-sentence description of the fault
- Exact location: floor, stairwell, parking garage
- A photo, if possible
Questions about reporting faults
What do I do with an urgent fault outside business hours?
Call the service center at +972-3-7736777. It is staffed 24 hours a day, including weekends and holidays (except Yom Kippur), and a real person answers at any hour. An elevator fault or a flood is handled with top priority.
What information should I have ready before reporting?
A name and phone number to reach you, the property address and the apartment or office number, a short description of the fault and its exact location in the building (floor, stairwell, parking garage). If possible, a photo. These details significantly shorten the time to resolve the fault.
How do I know what is happening with the call I opened?
Every call is logged with a timestamp and a reference number. You will get an update on the arrival time and when the call is closed. If the repair requires an outside supplier, we will update you on the schedule.
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