Management and maintenance in BOT and PFI projects
In a concession project, maintenance is part of the commitment to the public body, and it is measured against written indicators over decades. We build the maintenance operation around those indicators and document every action, so the report answers what the client checks.
Six things you get
A permanent project manager
One project manager for the entire concession period, who knows the contract and the performance indicators set in it. In a project spanning decades, this is far from a technicality.
Reporting against the contract KPIs
Periodic reporting against the contract indicators: what was done, what deviated, and which penalties or deductions were avoided. The report is structured by the line items the client actually measures.
Supplier management
In a concession project, every supplier has to meet the contract requirements toward the client. We manage that chain, including the documentation used in reviews and audits.
Preventive maintenance
In a concession, responsibility for the building stays with you for decades. A preventive maintenance plan is the condition for returning the building in the condition that was defined.
Advisory from the planning stage
We come in at the tender bid stage: estimating operating costs over the concession, choosing systems and planning a maintenance operation that will meet the contract KPIs.
Quality control that does not depend on the site team
A senior manager of the company, not the property team, visits and scores the work from 1 to 5. Any finding below standard is opened as a service call and handled all the way through.
What the service includes
- Meeting contractual key performance indicators (KPIs)
- Full documentation of maintenance activities
- Periodic reporting to the contracting authority
- Maintenance planning over the concession period
- Managing cyclical equipment replacement
- Managing operational risks
- Preparing for handover at the end of the period
- Managing and supervising subcontractors
What worries a concessionaire in a BOT or PFI project, and what we do about it
Deductions for missing KPIs
In a concession, the contract defines good service, and alongside it a mechanism of deductions or penalties. We build the maintenance operation from the start around the performance indicators in the contract.
Audits by the public body
Records kept in a binder at the site office are not enough when the client asks for reports. With us every service call, every periodic treatment and every deviation is recorded in the system with a date and an owner, and produced as a report by the contract's clauses.
A wrong estimate that erodes over the term
In a concession you commit to the operating cost before you win, and a wrong estimate eats into profitability for the whole term. We come in at the bid stage and build the estimate on maintenance data from the buildings we manage today.
A building that will not meet the handback terms
A system neglected in year seven becomes a replacement cost in year fifteen. The preventive maintenance plan is built for the whole concession term, including cyclical equipment replacement, so the building reaches the end of the term in the condition the contract defines.
Two numbers you can ask any management company about
Across all properties we manage
In the income-producing assets we manage
Collection and occupancy are the numbers that show whether management is working, and it is worth asking for them from any company you are considering, including us.
Frequently asked questions about BOT & PFI project management
What is special about maintenance management in a BOT project?
In a BOT project, the concessionaire is contractually committed to a defined level of service throughout the operating period, and sometimes to penalties for failing to meet it. That calls for documented, measurable maintenance management, long-term planning of equipment replacement, and handing the building over at the end of the period in the condition defined in the contract.
More services
- Building management & maintenance
- Residents' committee management
- Office building management
- Retail center management
- Luxury residential tower management
- Building cleaning
- Parking facility management
- Collections & financial management
- Security & access control
- Pool & gym maintenance
- Pre-construction consulting
We'd love to get to know your property
A short call to understand what you need, a site visit, and a detailed itemized proposal. No sales pressure and no commitment.
- An itemized proposalCleaning, maintenance, security and management, each priced separately, so you can really compare.
- A free site visitThe survey we make during the visit is yours to keep, even if you choose another company.
- An answer within two business daysUrgent fault? Our service center is open 24/7 at +972-3-7736777.
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