Management of retail complexes and shopping centers
In a retail center, a messy parking facility or air conditioning that fails on a Friday is measured in shoppers who did not come in and tenants who do not renew. We build operations around trading hours and the shopping experience, so shoppers come back and tenants stay.
Six things you get
Dedicated account manager
One manager for the whole center, who knows every shop owner, their opening hours and their strong seasons. Business owners go straight to them, with no forms in between.
Budget and collection reports
A monthly report on service charge collection from each tenant, on operating expenses and on exceptions. The property owner sees exactly who paid, who didn’t, and what is being done about it.
Supplier management
Cleaning, security, landscaping and maintenance are managed through us, rather than by each tenant separately. Comparable quotes for any non-routine job, approval before ordering and checking the invoice against the work done.
Preventive maintenance
Escalators, air conditioning, fire suppression and emergency lighting are serviced on a fixed schedule. In a shopping center, a fault at peak time is measured in shoppers who never came in.
Advisory from the planning stage
In a center under construction we advise on shopper flow, on where systems are placed and on the future maintenance cost, before the concrete is poured.
Quality control that does not depend on the site team
A senior manager of the company, not the property team, visits and scores the work from 1 to 5. Any finding below standard is opened as a service call and handled all the way through.
What the service includes
- Day-to-day operation of the complex and its parking facility
- Intensive cleaning during opening hours
- Security and event management
- Maintenance of lighting, signage and systems
- Building the complex budget and tenant reconciliation
- Managing campaigns and events in the complex
- Coordination with the local authority and the fire department
- Managing waste removal and recycling at commercial scale
What worries retail center owners, and what we do about it
Sales that do not grow
A tenant whose sales are not growing starts to rethink the rent it is willing to pay at renewal. What moves sales is the shopping experience: a clean, well-kept center, available parking, signage that guides, and events that bring people in. We manage all of these as part of the routine work, including campaigns and events at the center, so families come, stay longer and come back.
Shoppers who do not come back
A family that could not find parking, or walked through a dirty passage or a dark parking facility, will drive to the competing center next time. With us a routine cleaning team works during opening hours, deep cleaning is done before opening and after closing, and the parking, signage and lighting are maintained as part of the routine work.
A fault at peak hours
Air conditioning that fails on a Friday afternoon, or escalators that stop on a holiday eve, are measured in sales that never reached the tills. That is why air conditioning, escalators, fire systems and emergency lighting are handled on a fixed schedule, and the service center is available 24 hours a day.
Tenants arguing about service charges
An unclear allocation key, especially when an anchor tenant has a special arrangement, creates arguments every month. With us the key is set in advance in the leases, each tenant sees its own calculation, and the monthly report shows you who paid, who did not, and what is being done about it.
A shop standing closed
An empty shop in a passage is seen by everyone who walks past. When a tenant leaves, we manage with the contractors the return of the space and the fit-out for the incoming tenant, while the center keeps operating as usual.
Two numbers you can ask any management company about
Across all properties we manage
In the income-producing assets we manage
Collection and occupancy are the numbers that show whether management is working, and it is worth asking for them from any company you are considering, including us.
Properties of this type that we manage
Diamond Mall, Netanya
40,000 sq m
View property
US Saar, Kibbutz Saar
6,000 sq m
View property
Retail Center, Mishmar HaShiva
4,500 sq m
View propertySince we started working together there has been a marked improvement in maintenance, in how processes are led, and in cleanliness and order. We feel we have a partner who looks at the property through our eyes.
Reisdor DevelopmentAsset ManagerFrequently asked questions about retail center management
How do you build a budget for a retail complex?
You start by mapping all the fixed operating costs: cleaning, security, electricity for common areas and system maintenance. Then you add a preventive maintenance component and a reserve for faults, and divide the total among the tenants according to an agreed space formula. Transparency about the formula is what prevents disputes later on.
Who is responsible for security in a retail complex?
We manage the security setup end to end: defining the guarding standard, choosing the security company, supervising the quality of the patrols, camera and access control systems, and emergency procedures with the police and the fire department.
More services
- Building management & maintenance
- Residents' committee management
- Office building management
- Luxury residential tower management
- Building cleaning
- Parking facility management
- Collections & financial management
- Security & access control
- Pool & gym maintenance
- Pre-construction consulting
- BOT & PFI project management
We'd love to get to know your property
A short call to understand what you need, a site visit, and a detailed itemized proposal. No sales pressure and no commitment.
- An itemized proposalCleaning, maintenance, security and management, each priced separately, so you can really compare.
- A free site visitThe survey we make during the visit is yours to keep, even if you choose another company.
- An answer within two business daysUrgent fault? Our service center is open 24/7 at +972-3-7736777.
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